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Privacy Policy

Newton Rigg Estate

Last updated: March 2026

Newton Rigg Estate (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

This policy applies to the Newton Rigg Estate website and any related services including accommodation bookings, restaurant reservations, event enquiries, and other services offered by Newton Rigg Estate.

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1. Who We Are

Newton Rigg Estate provides accommodation, restaurant and café facilities, launderette services, and sports and leisure facilities.

If you have any questions about this Privacy Policy or your personal data, please contact:

Newton Rigg Estate
Newton Rigg
Penrith
Cumbria
CA11 0AH
United Kingdom

Email: enquiries@newtonriggestate.co.uk
Telephone:   07880 383933

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2. Information We Collect

We may collect and process the following personal data:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Booking details

  • Event or accommodation enquiries

  • Payment details (processed securely by third-party payment providers)

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Automatically Collected Information

When you visit our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited

  • Cookies and tracking data

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Booking and Service Information

If you book accommodation, events, or services we may collect:

  • Guest details

  • Booking preferences

  • Transaction information

  • Communication records

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3. How We Use Your Information

We use personal data to:

  • Respond to enquiries

  • Process bookings and reservations

  • Manage accommodation or service bookings

  • Provide customer support

  • Improve our website and services

  • Send booking confirmations or service information

  • Send marketing communications (only if you opt in)

  • Comply with legal and regulatory obligations

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4. Legal Basis for Processing

Under UK GDPR we process personal data based on:

  • Contractual necessity – to provide services or bookings

  • Legitimate interests – to improve services and manage our business

  • Consent – for marketing communications

  • Legal obligation – for financial and regulatory compliance

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5. Marketing Communications

If you subscribe to newsletters or marketing updates, we may send you information about:

  • Accommodation offers

  • Restaurant and café promotions

  • Events and activities at Newton Rigg Estate

  • Local attractions and news

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

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6. Sharing Your Information

We do not sell personal data.

We may share your information with trusted third parties including:

  • Booking and reservation platforms

  • Payment processing providers

  • Website hosting providers

  • IT service providers

  • Professional advisors

  • Legal or regulatory authorities when required

All third parties are required to handle your data securely and in accordance with data protection laws.

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7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and hosting

  • Encrypted connections (SSL)

  • Access controls

  • Regular security monitoring

However, no internet transmission is completely secure and users should take appropriate precautions when sharing information online.

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8. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected, including:

  • Booking and service records

  • Legal, tax, and accounting obligations

  • Customer service records

When data is no longer required it is securely deleted or anonymised.

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9. Your Data Protection Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing of your data

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing

To exercise any of these rights please contact us.

You also have the right to lodge a complaint with the UK data protection authority:   Information Commissioner’s Office (ICO)
https://ico.org.uk

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10. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies may be used to:

  • Remember user preferences

  • Analyse website performance

  • Improve user experience

You can control cookie settings through your browser.

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11. Third-Party Links

Our website may contain links to third-party websites such as booking platforms or social media. We are not responsible for the privacy practices of those websites.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

If you have any questions regarding this policy, please contact Newton Rigg Estate using the details above.

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